Case Study #2
In 2005, we were approached by an international Fortune 500 company to assist them in the administration of their training events all over the United States. Having successfully produced our own events in the United States and all over the Americas we agreed.
The first step in working with this international Fortune 500 Company was understanding their vision and helping them develop that vision. We developed an understanding of their vision by listening to their wants, needs, goals, and expressing some of our experience in managing events. This was critical for our success in producing flawless business events for them. Planning for 300 events and up to 900 days of training over a 365-day year requires a lot of precision as well as staying constantly focused on their vision, “Perfect Seminars”, and our promise of Zero Defects when working through this first step.
To ensure that each event was planned with detailed care from registration to the finalized bill we developed an algorithm to establish a consistent process that would minimize any errors through every step of planning and execution of their events. Our next step was to build a detailed schedule based on their own needs analysis, regional needs, and available training facilitators through the use of our scheduling process. This master schedule is used for the allocation of each seminar, which allows us to communicate with the managers in specific cities, and work with them to choose a venue that will work well for each attendee that is enrolled in the course.
Working off such a detailed schedule gives this client’s management the opportunity to make changes that work well for them, and allows us to adapt accordingly. For instance, four seminars needed to be rescheduled in a one-week period. Within that week, SBC was able to communicate with all regional managers and participants of the changes, research specific venues, give the managers a variety of options to rebook the location of the seminar, formalize a cost analysis of all venues, and communicate to all managers the rescheduled and confirmed information for each seminar. Plus we were also able to determine inventory estimates for supplies that included workbooks, forms, gifts, and the proper allocation of audio visual equipment.