Strategic Business Communications would like to present the OOZE Award for January 2016 to Sherwin-Williams, Carmel Mountain. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Sherwin-Williams.
Since its founding by Henry Sherwin and Edward Williams in 1866, The Sherwin-Williams Company has not only grown to be the largest producer of paints and coatings in the United States, but is among the largest producers in the world.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Sherwin-Williams, Carmel Mountain for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.
“I went into Sherwin-Williams on two separate occasions and each time, I experienced excellent customer service from both Nick and Nery. They were very friendly, patient and knowledgeable about their products. Although our current paint color was discontinued, Nick did a great job at creating an alternate solution for us. When I came back to order more of the same color, Nery helped me and even offered to carry the heavy paint cans out to my car. I cannot get over how friendly and courteous they were, so I will definitely be returning to Sherwin-Williams in Carmel Mountain for any future paint needs. Thank you!”
– Candice Punzalan
Meeting and Event Logistics Coordinator, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Sherwin-Williams Carmel Mountain, exemplifies customer service. This means they do the best they can for their clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
To OPTIMIZE is to make as effective, perfect, or useful as possible…
They find ways to benefit their customers and make the most of the trust their clients give them.
Look for the OPPORTUNITY to shine…
They use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
Using ENTHUSIASM through their work had a huge impact on their client.
They showed many various forms of extreme devotion to their own staff and their clients.